Do your products have a warranty?
The warranty of all the products you have purchased from exhaustmarketim.com is determined according to the article in the consumer rights law. According to the content of this article; Importer or manufacturer companies are obliged to issue a ministry-approved warranty certificate for the industrial goods they import or produce, and the warranty period starts from the invoice date of the product.

There is no technical service of exhaustmarketim.com . You can send your defective product to support@egzoz.com.tr or 462 888 999 If you inform us, we can help you to direct the product you bought to the nearest service center and help you change it if your question is caused by the product. Labor costs are excluded.

When sending the defective product, sending two copies of the invoice along with a note stating the cause of the malfunction will shorten the process of detecting the malfunction.

What are the usage errors that make the defective product out of warranty?
Faults arising from electricity and user usage (such as power cut, voltage fluctuation, installation of accessories that do not belong to the machine or not using mandatory accessories), any intervention other than authorized service in guaranteed products, damage to the label in products with warranty label, broken outer surface of the device. , scratch etc. Failures caused by reasons such as failures caused by use in dusty, humid, extremely hot or cold environments, flood, fire, earthquake, lightning strike, etc. Failures caused by natural disasters are not covered by the warranty.

Catalytic converter failure is within the scope of warranty only because the ceramic inside can be a factory defect without impact. Lighting of the sensor malfunction light, filling of soot inside, melting of the ceramic in the catalyst are not covered by the warranty because they are related to the engine. Otherwise, if you buy a new one, it will give the same faults in a very short time.